Terms, conditions and privacy policy

The Nona Luisa’s Terms and Conditions (found on website:www.nonaluisa.com) are conformed with the Consumer Protection Act (Slovenian ZVPot-UPB2) based on recommendation of the Slovenian Chamber of Commerce (GZS) and international codex for online commerce. Upon confirming the purchase the CLIENT (BUYER) agrees with the following terms and conditions. The Terms and Conditions include the online store business policy, user’s rights and business relationship among the consumer and the seller.

Business information

Nona Luisa, production of natural cosmetics and wine liquers, Katjuša Reja Mozetič s.p., Kozana 90A 5212 Dobrovo v Brdih, registration nr. 6793703000, VAT nr. SI71510001, bank account:  SI56 6100 0001 0267 797

Prices and product catalogue

Due to online business the list and the stock of products are constantly changing and updated. The prices of the articles already include the VAT charges and packing material. The delivery costs are charged additionally. The price of the products is fixed upon the order confirmation. A soon as the client confirms the purchase order the sale contract is valid.  The costumer receives an e-mail with the purchase status. From this moment on the price and the purchase terms and conditions are fixed and therefore mandatory for both the seller and the client.


The online ordering is available 24/7, every day in the year. The consumer can choose from the article available in online shop organized in different categories.  After the order is placed, the consumer gets an e-mail with the order confirmation. The order confirmation contains the list and the quantity of the chosen articles. Any changes of the order have to be notified to the seller before the order completed and shipment notice. The changes have to be sent to the e-mail: info@nonaluisa.com. The e-mail has to include the order number sent with the order confirmation letter.


The shipment is possible in all the European countries. The payment options and shipment cost for the others EU countries differs from Slovenian costs. For orders outside the European Union contact info@nonaluisa.com.

Pakete pošiljamo znotraj vseh držav v Evropi. Pri tem veljajo drugačni načini plačil in zneski dostave za Slovenijo in ostale države EU. Za naročilo izven evropskih držav nas kontaktirajte na info@nonaluisa.com.

Shipment in Slovenia

The shipment is free for online orders that cost more than 50€. The order is shipped with GLS Shipment Company (GLS, logistične storitve d.o.o.) or National post office (Pošta Slovenije (at your request). The shipment cost for packages up to 2kg have a fixed costs of 3,95€. The seller sends a notification e-mail for the costs of bigger shipments or liquors.

Payment options:

– collect on delivery (C.O.D.)

– Paypal

– advance payment to the transaction account

Pošta Slovenije charges additional fee for collect on delivery packages. For GLS send collect on delivery packages all the fees are included already in the shipment costs.

Shipment in other EU countries

The shipment is free for online orders that cost more than 150€. The shipment cost for orders up to 150 have a fixed costs of 9,95€.

Payment options:

– Paypal

– advance payment to the transaction account

Right of withdrawal of the contract and return of goods

The consumer has the right to withdrawal of the contract without any explanation in arch of fourteen (14) day after receiving the package. The consumer decision has to be notified with an e-mail at the address info@nonaluisa.com. The items have to be returned at the expense of the buyer in thirty (30) days after receiving the package. The return of the items in an arch of 14-days after receiving the package also without a written notification is accepted as a withdrawal from the contract.  The returned items have to be undamaged, unused and in the original package. The bill of the order has to be included to the returned items. Collect on delivery packages are not accepted if not otherwise agreed. After the withdrawal of the contract the seller returns the purchase money as soon as possible or at latest 30 day after receiving the withdrawal of the contract. A bank account number should be indicated for the refund of the money.

The purchase of alcoholic beverages and age limits

The sale of alcoholic beverages to minors is prohibited. For the online products containing alcohol (liqueurs) there is a symbol with a warning that the purchase is possible only for adults (18+). The buyer must be over 18 at the time of the delivery, otherwise the seller will cancel the order.

Data protection

The buyer is entitled to all the rights under the Consumer Protection Act. The seller provides protection of personal data in accordance with the law for protection of personal data. In the purchase procedure the buyer must provide the name, surname, address and e-mail so that the seller can provide a smooth process of completing the order and inform the buyer of any changes to the order.


The website www.nonaluisa.com is owned by the seller. All rights are reserved. Content on web pages may contain material with third parties copyright. Any information shared from this website has to be allowed with the written approval of the owner.

We reserve the right to change the terms and conditions, Changes notifications will be posted on these pages.

The Agreements (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of the country Slovenia, without regard to choice or conflicts of law principles.

Further, the buyer and sellers agree to the jurisdiction of the court of Nova Gorica to resolve any dispute, claim, or controversy that relates to or arises in connection with the Agreements.

Privacy Notice

This is the privacy notice of NONA LUISA – production of natural cosmetics and wine liqueurs. In this document, “we”, “our”, or “us” refer to Nona Luisa, izdelava naravne kozmetike in Likerjev – Katjuša Reja Mozetič s.p.

We are company number 6793703000 registered in Slovenia.

Our registered office is at Kozana 90A, 5212 Dobrovo v Brdih.


  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with Slovenian law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.


When you request a service or a product from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1.      verify your identity for security purposes

1.2.      provide you with our products and services

1.3.      provide you with suggestions and advice on services and how to obtain the most from using our products and website services

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.


Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us info@nonaluisa.com or by unsubscribe from our mail service.


We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our NONA LUISA – production of natural cosmetics and wine liqueurs activities.
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • protecting your interests where we believe we have a duty to do so

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us


Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

5.1.      posting a message our forum

5.2.     tagging an image

5.3.     clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@nonaluisa.com.


We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.


If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.


When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our NONA LUISA – production of natural cosmetics and wine liqueurs.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.


When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.


This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website


Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

We use cookies in the following ways:

11.1.     to track how you use our website

11.2.    to record whether you have seen specific messages we display on our website

We provide more information about the cookies we use in our cookie policy.


Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.


Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information


Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Access to your own information


15.1.    At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

15.2.    To obtain a copy of any information that is not provided on our website you may send us a request at info@nonaluisa.com.

15.3.    After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.


If you wish us to remove personally identifiable information from our website, you may contact us at info@nonaluisa.com

This may limit the service we can provide to you.


When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters


18.1.    If you are under 18, you may use our website only with consent from a parent or guardian

18.2.    We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

18.3.    Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.


We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.


20.1.    If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@nonaluisa.com.

20.2.   If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.


Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

21.1.    to provide you with the services you have requested;


Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.


We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Obvestilo o varovanju zasebnosti podatkov

Sledeči document obravnava varovanje zasebonosti podatkov Nona luisa, izdelava naravne kozmetike in vinskih likerjev. V dokumentu, “mi”, “naše”, or “nas” je mišljen poslovni subjekt Katjuša Reja Mozetič sp.

Matična številka poslovnega subjekta 5601851000 registriran v Slovenija.

Naslov poslovnega subjekta Kozana 90A, Kozana, 5212 Dobrovo v Brdih.


  1. To je obvestilo o varovanju zasebnosti podatkov, katere zbira naše podjetje. V njem se obravnava pogoje obdelave podatkov, ki jih zbiramo oziroma katere nam posredujete, ko pridete v kontakt z nami. Dokument pokriva informacije, preko katerih vas lahko prepoznamo (osebne podatke) in informacije, ki jih zbiramo, ki pa so namenjene samo zbiranju statistike. V kontekstu zakona v dokumentu pod pojmom “obdelava podatkov” je mišljeno zbiranje, shranjevanje, prenos in uporaba podatkov.
  2. V primeru, da v katerem koli izmed odstavkov se ne strinjate z našim načinom delovanja, Vas vabimo, da zapustite naše internetne strain.
  3. Zavzemamo se za Vašo zaščito in zaščito vaši osebnih podatkov. Uporabnikom naše strain in naših storitev obveščamo, da jim zagotavljamo zaščito podatkov in uporabo podatkov za lastne namene. Zbranih podatkov ne bomo posredovali tretjim osebam ali družbam, ki bi lahko zlorabile tako pridobljene podatke.
  4. Zavezujemo se, da bomo ohranili zaupnost vseh informacij, ki nam jih posredujete. Upamo, da enako bodo obdelani tudi nasi podatki, ki jih mi posredujemo Vam.
  5. Naša politika je v skladu s trenutno slovensko zakonodajo, vključno s tistimi, ki jih zahteva splošna uredba EU o varstvu podatkov (GDPR).
  6. Zakon zahteva, da vam povemo o vaših pravicah in naših obveznostih do vas v zvezi z obdelavo in kontrolo vaših osebnih podatkov. To naredimo sedaj, tako da zahtevamo, da preberete informacije, ki so na voljo na https://zakonodaja.com/zakon/zvop-1
  7. Razen kot je navedeno spodaj, ne delimo ali ne prodajamo ali ne razkrivamo Vaši osebnih podatkov tretjim osebebam., Vse informacije zbrane na naši spletni strain, ostanejo v naši lasti.

Osnove, na katerih obdelujemo podatke o vas

Zakon zahteva, da Vas obvestimo, na katerih izmed osnov obdeljuemo posametne kategorije zbranih podatkov.

Če osnova, zaradi katere obdelujemo Vaše osebne podatke postane brezpredmetna, potem moramo podatke prenehati obdelovati.

Če osnova, po kateri obdelujemo Vaše osebne podatke, se spremeni, Vas moramo o spremembi in razlogu za nadaljno obdelovanje podatkov obvestiti.

1.            obdelani podatki zaradi pogodbene obveznosti z vami

Ko zaprosite za naše storitve oziroma se strinjate z našimi pogoji poslovanja, potem se med nami ustvari pogodbeno razmerje.

Za izvedbo storitev, sklenjenih s pogodbenim razmerjem, obdelamo podatke, ki nam jih posredujete. Nekateri izmed posredovanih podatkov so lahko osebne narave.

Posredovane osebne podatke uporabimo za:

  • preverjenje identitete naročnika storitve ali izdelkov v varnostne razloge
  • izpeljavo ponudenih storitev in izdelkov
  • nudenje nasvetov o naših storitvah ali izdelkih in predlaganje optimalne uporabe naših storitev in internetnih strani

Podatke torej obdelujemo na podlagi na novo ustvarjenega pogodbenega razmerja. Oziroma podatke uporabimo za pripravo legalne pogodbe za ponujene storitve.

Izbrani podatki so nadaljne na splošno obdelani in zbrani v skupine. Slednje uporabljamo za merjenje uspešnosti poslovanja in uporabe naših internetnih strani. V takih kohortnih podatki se pojavljate kot številke (npr. kraj dostopanja, kdaj ste dostopali), vendar pa se v obedlanih podatkih ne pojavite kot individuum. Torej ste v dodatno obdelanih podatkih neprepoznavni na osebni ravni.

Podatke uporabljamo dokler med nami obstaja pogodbeno razmerje oziroma, dokler ne izrecno prekinete pogodbenega razmerja.

2.            podatki, ki jih obdelujemo z vašim privoljenjem

Ko se med surfanjem po internetu znajdete tudi na nasi internetni strani in ko povprašujete po nasi stortivi, takrat na dovoljujete, da obdelamo določene podatke, ki so lahko osebne narave.

Kjerkoli je mogoče, mi stremimo k temu, da pridobimo vase dovoljenje, npr ko vas obvestimo o piškotkih, ki jih uporabljamo in vprašamo o potrditvi za uporabo takih piškotkov.

Včasih nam Vaše dovoljenje date samoumveno že s povpraševanjem po naših storitvah npr. ko nas kontaktirate preko elektronske pošte in pridobimo Vaš elektronski naslov, zato da Vam lahko odgovorimo.

Razen, če nam ne izrecno dovolite obdelavo za posebne namene, pridobljene podatke obdelujemo samo na način, kjer vasa zasebnost nam ni razkrita. Podatke združujemo  za statistično obdelavo, ki nam pomaga pri izboljšanju naših storitev in merjenju naše uspešnosti.

Vaše podatke obdelujemo samo toliko časa dokler vi izrecno ne zahtevate  oziroma ko je razumsko predvideno, da vaše dovoljenje ni več prisotno.

Ob vsakem času lahko dovoljenje prekličete tako, da nas kontaktirate na info@nonaluisa.com oziroma izpišete (unsubscribe) iz naših novičk.

3.            informacije, ki se obdelujejo zaradi legitimnih interesov

Določene informacije obdelujemo zaradi legitimnega interesa z vaše strani ali naše za izvajanje naših storitev.

Pozorno smo preučili možnost obdelovanja, ki temelji na sledeči osnovi:

  • ali bi bil isti cilj mogoče doseči z drugimi sredstvi
  • ali lahko obdelava (ali ne obdelava) povzročila škodo
  • ali pričakujete, da bomo vase podatke obdelali

Na primer, podatke obdelujemo na tej osnovi za naslednje namene:

  • za zbiranje podatkov v administrativne namene za Nona Luisa trgovine z izdelki.
  • Za odgovarjanje na vasa povpraševanja, na katera pričakujete naš odgovor
  • Za zaščito in potrjevanje vaših in naših legalnih pravic
  • Za zaščito vaših interesov, če menimo, da smo dolžni storiti to

4.            Obdelava podatkov zaradi pravnih obveznosti

Podvrženi smo zakonu tako kot drugi. Včasih moramo obdelati vaše podatke, da bi izpolnili določeno zakonsko obveznost.

Na primer, morda bomo morali podati informacije pravnim organom, če bo to zahtevano, ali če imajo ustrezno pooblastilo, kot je nalog za preiskavo ali sodni nalog.

To lahko vključuje vaše osebne podatke.

Natančna uporaba podatkov, kin am jih posredujete

5.            Podatki, ki so predvideni , da bodo deljeni v vednost tretjim osebam

Na nasi strani lahko napišete tudi vase menje, ki je brano, komentirano, kopirano ali shranjeno s strani drugih oseb.

Primeri takih sporočil:

  • Če dodate sporočilo na forum
  • Označevanje slik
  • s klikom na ikono poleg sporočila drugega obiskovalca, da izrazite svoje strinjanje, nesoglasje ali zahvalo

V tem primeru objavljanje osebnih podatkov je odvisno od vasin zasebnost takih podatkov je lahko uporabljena s strani tretjih oseb.

Teh informacij ne obdelujemo posebej, le omogočamo prikazovanje ali skupno rabo.

Take podatke shranjujemo in si pridružujemo pravico jih uporabiti v prihodnosti, za katerikoli namen se odločimo.

Ko so enkrat vaši podatki v javni objavi, nimamo kontrole na uporabo takih podatkov s strani tretjih oseb in nismo odogovorni za dejanja tretjih oseb, ki bi lahko objavljen podatek uporabili.

Lahko zahtevate izbris javne objave. Če je vaša zahteva razumna in če ni pravne podlage, da bi podatke lahko obdržali, se lahko po lastni presoji odločimo ali se strinjamo z vašo zahtevo za izbris osebnih podatkov, ki ste jih objavili. Za to dejanje lahko zaprosite, tako da nas kontaktirate na info@nonaluisa.com.

6.            Pritožbe zaradi javne vsebine na naši spletni strani

Vsebino, ki jo objavijo uporabniki, poskušamo kontrolirati. Vendar obdelava take vsebine ni nujno opravljena takoj, ko je vsebina objavljena.

Če se pritožujete nad katero koli javno vsebino na naši spletni strani, bomo preučili vašo pritožbo.

Če menimo, da je pritožba upravičeno ali če menimo, da zakon zahteva, da to storimo, bomo vsebino odstranili, potem ko jo bomo preučili.

Svoboda govora je temeljna pravica. Zato moramo presoditi, katera pravica bo ovirana: vaša ali osebe, ki je za vas žaljivo vsebino objavila.

Če menimo, da je vaša pritožba nadležna ali brez kakršne koli podlage, vam želje ne bomo izpolnili.

7.            Prijava na prosto delovno mesto in zaposlitev

Če nam pošljete podatke v zvezi z vlogo za zaposlitev, jih lahko hranimo za največ tri leta za primer, če se bomo odločili, da vas bomo kasneje kontaktirali.

Če vas zaposlimo, zberemo informacije o vas in vašem delu skozi celotno obdobje zaposlitve. Te informacije bodo uporabljene le za namene, ki so neposredno pomembni za vašo zaposlitev. Ko se zaposlitev konča, bomo vašo datoteko hranili šest let, preden jo uničimo ali izbrišemo.

8.            Pošiljanje sporočil našemu podpornemu kadru

Ko nam pišete (bodisi preko telefona, naše spletne strani ali po elektronski pošti), zbiramo podatke, ki ste nam jih dali, da bi odgovorili na informacije, ki jih potrebujete.

Vaša zahteva in naš odgovor sta shranjena zato, da lahko povečamo učinkovitost delovanja Nona Luisa.

Osebno prepoznavne podatke (na primer vaše ime in e-poštni naslov), povezane z vašim sporočilom, ohranjamo, da bomo lahko spremljali komunikacijo z vami in da zagotovimo visoko kakovostno storitev in izdelkov.

9.          pritožbe

Ko prejmemo pritožbo, beležimo vse podatke, ki ste nam jih posredovali.

Te podatke uporabljamo za reševanje vaše pritožbe.

Če vaša pritožba nas uporabičeno prisili v posvetovanje z tretjo osebo, bomo podatka vsebovane v pritožbi posredovali tej osebi. To počnemo čim bolj redko, vendar je naša izključna pravica, da se posvetujemo in informacije uporabimo za razrešitev pritožbe.

Prav tako lahko obdelamo statistične podatke, ki prikazujejo informacije, pridobljene iz tega vira, da ocenimo raven naše storitve, ki jo zagotavljamo. Vendar podatke ne obdelujemo na način, ki bi lahko identificiral vas ali katero koli drugo osebo.

10.         informacije o poslovnih partnerjih in povezanih družb

To so informacije, ki jih mi posredujemo vam in vi nam kot poslovnim partnerjem.

Omogoča nam, da prepoznamo obiskovalce, ki ste nam jih poslali. V kolikor smo se zmenili za provizijo, nam podatki omogočajo, da vam dodelimo provizijo za takšne napotitve. Vključuje tudi informacije, ki vam omogočajo, da vam prenesemo provizijo..

Informacije se ne uporabljajo za druge namene.

Zavezujemo se, da bomo ohranili zaupnost podatkov in pogojev našega odnosa.

Pričakujemo, da bodo nasi poslovni partnerji tudi upoštevali zakon o varovanju podatkov.

Uporaba informacij, ki jih zbiramo prek avtomatiziranih sistemov, ko obiščete našo spletno stran

11.         Piškotki

Piškotki so majhne besedilne datoteke, ki jih vaš spletni brskalnik postavi na trdi disk vašega računalnika, ko obiščete katero koli spletno mesto. Omogočajo shranjevanje informacij, zbranih na eni spletni strani. Uporabljajo se za pesonifikacijo vaše izkušnje na netu. Lastnikom spletnih strani pa omogočijo obdelavo statističnih parametrov, ki služijo za izboljševanje storitev.

Nekateri piškotki lahko trajajo določen čas, na primer en dan ali dokler ne zaprete brskalnika. Drugi veljajo za nedoločen čas.

Vaš spletni brskalnik vam omogoča, da izbrišete vse, ki jih na začetku potrdite. Prav tako vam mora omogočiti, da preprečite ali omejite njihovo uporabo.

Naša spletna stran uporablja piškotke. Namesti jih programska oprema, ki deluje na naših strežnikih, in programska oprema, ki jo upravljajo tretje osebe, katerih storitve uporabljamo.

Ko prvič obiščete našo spletno stran, vas prosimo, ali želite, da uporabljamo piškotke. Če se odločite, da jih ne sprejmete, jih ne bomo uporabljali za vaš obisk, razen za zapis, da niste soglašali z njihovo uporabo za kateri koli drug namen.

Piškotke uporabljamo na naslednje načine:

11.1. da bi spremljali, kako uporabljate našo spletno stran

11.2. da beležimo, ali ste videli na določena sporočila, ki jih prikazujemo na naši spletni strani

O piškotkih, ki jih uporabljamo nudimo več informacij v našem pravilniku za piškotke.

12.         Osebni identifikatorji iz vašega spletnega brskanja

Zapisi o vašem brskanju po naših spletnih straneh in storitvah so zabeleženi.

Mi zbiramo podatke kot so geografski izvor iskalca, podatke spletnega ponudnika in IP naslov. Poleg tega se shranjujejo tudi podatki o spletnem brskalniku, ki ga uporabljate in aparaturi, ki jo uporabljate med brskanjem (telefon, PC, prenosnik.

Te podatke zbiramo za statistično obdelavo, kin am služi pri izboljševanju naše ponudbe.

Na podlagi the podatkov v kombinaciji s podatki, ki ste jih morebitno posredovali pri predhodnih obiskih, Vas je možno identificirati, tudi če niste vpisani.

13.         Naša uporaba remarketinga

Re-marketing vključuje postavitev našega piškotka v vaš računalnik, da bi vam lahko ponudili oglase za naše izdelke ali storitve, ko obiščete drugo spletno mesto.

Občasno je možna uporaba ponudnikov storitve za re-marketing. V tem primeru z uporabo naših piškotkov lahko vidite oglase za naše storitve in izdelke tudi na drugih spletnih mestih.

Razkritje in izmenjava podatkov

14.         Informacije pridobljene s strani tretje osebe

Čeprav vaših osebnih podatkov ne razkrivamo nobeni tretji osebi (razen kot je določeno v tem obvestilu), včasih prejemamo podatke, ki so posredno narejeni iz vaših osebnih podatkov od tretjih oseb, katerih storitve uporabljamo.

Iz the podatkov vas ni mogoče osebno prepoznati.

Dostop do vaših podatkov

15.         Dostop do vaših osebnih podatkov

  • 1. Kadarkoli lahko pregledate ali posodobite osebne prepoznavne podatke, ki jih imamo o vas, tako da se prijavite v svoj račun na naši spletni strani. V primeru, da tak račun imate.
  • Če želite pridobiti kopijo vaših podatkov nam lahko pošljete sporočilo na: info@nonaluisa.com.
  • Ko bomo prejeli zahtevo, vam bomo posredovali podatke in ali bomo zahtevali kakršnokoli pristojbino za to, da vam jih dostavimo.

16.         Izbris vaših podatkov

Če želite izbris vaši podatkov, po katerih vas lahko prepoznamo, nam pišite na: info@nonaluisa.com

To seveda lahko omeji storitve, ki Vam jih ponujamo.

17.         Preverjanje verodostojnosti osebe, ki hoče dostopati do vaših podatkov

Ko prejmemo katerokoli zahtevo za dostop do ali urejanje ali brisanje osebnih prepoznavnih podatkov, najprej naredimo razumne korake, da preverimo vašo identiteto, preden vam omogočimo dostop ali spremembo. To je pomembno za zaščito vaših podatkov.

Druge stvari

18.         Dostopnost strani za otroke

  • Če ste mlajši od 18 let, lahko našo spletno stran uporabite samo s soglasjem staršev ali skrbnika
  • Podatke o vseh uporabnikih in obiskovalcih teh internetnih strani zbiramo ne glede na starost, zato pričakujemo, da bodo nekateri od teh uporabnikov in obiskovalcev otroci.
  • Takšni otroci in obiskovalci, ki neizogibno obiščejo druga spletna mesta, bodo podvrženi kakršnemu koli spletnemu trženju, ki ga najdejo, kjerkoli obiščejo spletne strani.

19.      Enkripcija podatkom med pošiljanjem

Uporabljamo  Secure Sockets Layer (SSL) potrdila za preverjanje vase identitete in za enkripicijo podatkov, ki si jih izmenjujemo.

Kadarkoli se podatki prenašajo med nami, lahko preverite, ali je to storjeno tako, da uporablja SSL. Poiščite zaprti ključ za ključavnico ali drugo znamko zaupanja v vrstici URL-ja ali orodne vrstice brskalnika

20.      Kako se lahko pritožite

  • Če niste zadovoljni z našim pravilnikom o zasebnosti ali če imate pritožbo, nam jo morate sporočiti po elektronski pošti. Naš naslov je info@nonaluisa.com.
  • V primeru spora se le-tega rešuje z arbitražo, prosimo Vas samo za malo potrepljenja in dobre bvolje.

21.         Obdobje shranjevanja podatkov

Razen če v tem sporočilu o zasebnosti ni navedeno drugače, bomo vaše osebne podatke hranili samo tako dolgo, kot to zahtevajo nas:

  • Potrebe po nudenju naše stortive ali izdelkov;

22.         Skladnost z zakonom

Naša politika zasebnosti je bila pripravljena tako, da je v skladu z zakonodajo vsake države ali pravno pristojnostjo, v kateri želimo poslovati. Če menite, da ne izpolnjuje zakonodaje vaše jurisdikcije, bi to radi slišali od vas.

Vendar pa je na koncu vaša odločitev, ali želite uporabiti našo spletno stran.

23.         Pregled sporočila o zasebnosti podatkov

To obvestilo o zasebnosti lahko občasno posodobimo, če je potrebno. Pogoji, ki veljajo za vas, so tisti, ki so objavljeni tukaj na naši spletni strani na dan, ko uporabljate našo spletno stran. Svetujemo vam, da natisnete kopijo za vaše zapise.

Če imate kakršnakoli vprašanja o našem pravilniku o zasebnosti, se obrnite na nas.

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